Payment Policy
Payment Policy
Last updated: September 9, 2026
At AL FARMA PERFUMES, we aim to provide a safe, secure, and convenient payment experience for all our customers. Please read this Payment Policy carefully before placing an order.
1. Accepted Payment Methods
We may accept the following payment methods on our website, depending on availability:
UPI
Credit Cards
Debit Cards
Net Banking
Mobile and digital wallets
Other payment methods made available through our payment gateway
Cash on Delivery (COD), where available and applicable
Available payment options will be displayed at the time of checkout.
2. Online Payments
For orders paid online, payment must be successfully completed before the order can be confirmed and processed.
Once payment is successfully received and the order is confirmed, the order will be processed for dispatch according to our normal order-processing timelines.
Customers are responsible for providing accurate payment and billing information during checkout.
3. Payment Gateway
Online payments may be processed through third-party payment gateways and service providers.
We do not directly store your complete credit card, debit card, or banking credentials on our website. Payment information may be securely processed by the applicable payment gateway or financial institution in accordance with their own terms, security practices, and privacy policies.
4. Payment Confirmation
After successfully completing an online payment, you may receive a payment confirmation and/or order confirmation by email, SMS, WhatsApp, or other available communication channels.
An order will be considered confirmed only after successful payment verification and order confirmation by our system.
If the payment has been deducted from your account but your order is not confirmed, please contact us with the relevant transaction details.
5. Failed or Unsuccessful Payments
If a payment fails, is declined, or is not successfully completed, the order may not be processed.
You may try the payment again using another available payment method.
If an amount has been deducted from your bank account despite the payment being unsuccessful, the amount is generally reversed or refunded by the payment gateway or bank according to their applicable processing timelines.
If the amount is not credited back within the expected period, please contact us and provide the relevant transaction details so that we can assist you.
6. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us immediately with:
Order ID
Payment transaction/reference number
Date and amount of the transaction
Relevant payment confirmation or bank transaction details
After verification, any confirmed duplicate payment will be refunded to the applicable original payment method.
7. Cash on Delivery (COD)
Cash on Delivery may be available only for selected orders, locations, products, or customers and may be subject to additional terms.
COD availability is determined at checkout.
We reserve the right to restrict or disable COD for certain orders, locations, or circumstances, including repeated failed deliveries, refused orders, suspicious orders, or other risk-related reasons.
Where COD is available, the customer must pay the full order amount to the delivery partner at the time of delivery.
8. Payment and Order Cancellation
Once an order is placed, it cannot be cancelled, regardless of the payment method used.
Customers are requested to carefully verify their order details, products, quantities, shipping address, and payment information before completing the order.
9. Refunds
Where a refund is approved under our Return, Refund & Cancellation Policy, the refund will generally be processed within 5–7 working days after approval.
Refunds will normally be issued to the original payment method used for the transaction, wherever technically possible.
The time taken for the refund to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.
Please refer to our Return, Refund & Cancellation Policy for complete information regarding refund eligibility.
10. Pricing and Payment Amount
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
The total amount payable, including applicable taxes, shipping charges, discounts, or other applicable charges, will be displayed during checkout before the order is completed.
We reserve the right to correct pricing, product information, or payment-related errors on our website. If an error affects an order, we may contact the customer regarding the applicable resolution.
11. Payment Security
We take reasonable measures to protect payment-related information and provide a secure shopping experience.
However, no online payment or transmission system can be guaranteed to be completely secure.
Customers should never share their OTP, UPI PIN, card PIN, CVV, password, or other confidential payment credentials with anyone, including persons claiming to represent AL FARMA PERFUMES.
AL FARMA PERFUMES will never ask you to share your OTP, UPI PIN, card PIN, CVV, or banking password.
12. Fraud Prevention
For security and fraud-prevention purposes, we may review or restrict transactions that appear suspicious, unauthorized, fraudulent, or otherwise unusual.
We may contact the customer to verify order or payment information where necessary.
We reserve the right to refuse, hold, or cancel an order where there are reasonable grounds to suspect fraudulent or unauthorized activity, subject to applicable law.
13. Contact Us
If you have any questions or concerns regarding payments, payment failures, duplicate payments, or refunds, please contact us:
AL FARMA PERFUMES
📧 Email: farmaperfumes@gmail.com
📱 WhatsApp: +91-7447373576
Please include your Order ID and relevant payment transaction details when contacting us regarding a payment issue.
Address:
Furus Khed, Khed – 415710
Furus Gaonthan, Maharashtra, India