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Last updated: September 9, 2026
At AL FARMA PERFUMES, customer satisfaction is our top priority. Please read this Return, Refund & Cancellation Policy carefully before placing an order.
Once an order is placed, it cannot be cancelled.
All orders are considered final once successfully placed on our website.
Customers are requested to carefully verify the product, quantity, shipping address, contact details, and other order information before completing the purchase.
Cancellation requests received after an order has been placed will not be accepted.
Once an order has been processed or dispatched, it cannot be cancelled under any circumstances.
Due to the nature of perfumes and hygiene considerations, we do not accept returns for products that have been correctly delivered and are in proper condition.
A return, replacement, or refund may only be considered in the following cases:
You received a wrong product.
You received a damaged or broken product.
The product was leaking upon arrival.
A product is missing from your order.
The issue is confirmed to have occurred due to an error on our side or during the delivery process.
An unboxing video is mandatory for claims involving damaged, broken, leaking, wrong, or missing products.
The unboxing video must:
Clearly show the sealed package before opening.
Show the package being opened continuously without cuts or edits.
Clearly show the product and the issue after opening.
Claims submitted without the required unboxing video may not be eligible for a refund or replacement.
If your refund request is approved, the refund will generally be processed within 5–7 working days after approval.
Refunds will be issued to the original payment method, wherever technically possible.
The time taken for the refund to reflect in your bank account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Shipping charges, if any, are generally non-refundable, except where the issue is confirmed to have occurred due to an error on our side.
If you receive a damaged, broken, leaking, or incorrect product:
You must contact us within 24 hours of delivery.
Provide your Order ID.
Share clear photographs of the package and product.
Share the required unboxing video showing the parcel being opened and the condition of the product.
Keep the original packaging and shipping materials safely until your claim has been reviewed.
Claims submitted after 24 hours of delivery may not be eligible for a refund or replacement.
If your claim is reviewed and approved:
We may arrange a replacement at no additional cost.
The replacement will generally be for the same product and variant originally ordered.
If the same product is unavailable, we may provide an alternative resolution, including a refund.
Replacement is subject to verification and product availability.
Refunds or replacements will generally not be provided for:
Perfumes that have been opened, sprayed, or used.
Products where the customer simply does not like the fragrance or scent.
Change of mind after delivery.
Products ordered incorrectly by the customer.
Products without their original packaging, where the packaging is required to verify the claim.
Damage caused after delivery due to improper handling, storage, or use.
Leakage or damage reported after the 24-hour reporting period.
Claims submitted without the required proof, including the unboxing video, where applicable.
Any situation that does not qualify under the conditions specified in this policy.
If an item is missing from your order or you receive an incorrect product, please contact us within 24 hours of delivery.
You may be required to provide:
Order ID
Photographs of the received parcel
Photographs of the shipping label
Complete unboxing video
After verification, we may arrange a replacement or refund, as applicable.
If a return is approved due to a confirmed wrong, damaged, broken, or defective product attributable to us, we will provide instructions regarding the return or replacement process.
Customers must not send any product back without receiving prior confirmation and instructions from AL FARMA PERFUMES.
Unauthorized returns may not be accepted or processed.
Once an approved refund request has been verified and finalized, the refund will generally be processed within 5–7 working days.
Please note that additional processing time may be required by the customer's bank, card issuer, UPI provider, or payment gateway.
If an order is delayed, returned by the courier, refused at the delivery location, or otherwise affected by circumstances outside our reasonable control, we may contact the customer to determine the appropriate resolution.
Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address, incomplete address, customer unavailability, or refusal to accept the delivery.
AL FARMA PERFUMES reserves the right to modify or update this Return, Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
For any return, replacement, refund, or order-related queries, please contact us:
AL FARMA PERFUMES
📧 Email: farmaperfumes@gmail.com
📱 WhatsApp: +91-7447373576
Please include your Order ID when contacting us regarding an order.
Address:
Furus Khed, Khed – 415710
Furus Gaonthan, Maharashtra, India